New
New publications
Every published page of the reference enters this feed with a date, a short description and a note on whom it will help. If you have visited before, the feed lets you see what is new in a couple of minutes. We do not chase quantity: a page goes live once its facts are checked and the course of action is clear. The dates in the feed show the day a page appeared on the site.
A good reference grows slowly. One carefully checked page on returns is more useful than a dozen notes after which you still have to search for the answer again.
Returning a purchase without stress: a step-by-step guide
Eight steps from choosing the grounds to deciding what to do next, with hypothetical examples and a self-check.
Why it helps: A return is a situation almost every buyer faces, and small mistakes here are costly.
Buyer's glossary
Twelve terms in three groups: documents, online shopping, warranty and quality.
Why it helps: Makes the seller's terms and the text of the law easier to read.
Collections for three situations
Reading routes before a big purchase, when ordering for delivery and before digital purchases.
Why it helps: Saves time: you do not have to work out the reading order yourself.
Reference sections
A map of the reference in four topic groups with links to the pages.
Why it helps: Shows what the reference is about and where to look for the answer you need.
A five-step check before paying
A short procedure for checking the seller, the terms, the final total and the payment method.
Why it helps: Most problems are easier to prevent before paying than to solve afterwards.
Answers to buyers' questions
Twelve short answers on receipts, exchanges, orders with delivery, defects and complaints.
Why it helps: Helps you quickly understand which rule applies to your situation.
What to read next
- Archive
All pages of the reference by publication date and topic.
- Practical
A step-by-step return procedure and the catalogue of the reference's practical articles.
- Collections
Ready-made reading routes: a big purchase, an order with delivery, digital purchases.
What this text is based on
- Belstores reference editorial team: publication log
Consumer rights rules change from time to time, so before an important decision check the current version of the Russian Law on Protection of Consumer Rights and the specific seller's terms. Rules differ from country to country, so if you shop elsewhere, check the law where you buy. This reference describes general rules and does not analyse individual cases.