Collections
Collections
A collection arranges the reference's pages in a convenient order for one real-life situation. You do not need to search through sections: just pick your situation and follow the links from top to bottom. The basics come first, and the more detailed pages for those who want to dig deeper come at the end.
The more expensive the purchase, the more time is worth spending before paying rather than after. Ten minutes of questions to the seller save weeks of correspondence.
A collection includes only pages that already exist on the site. The order is chosen so that each page builds on the previous one.
Before a big purchase
For those choosing an expensive item who want to compare terms in advance and ask the seller the right questions.
- The check before payingBasics
Five steps on the home page: the seller, the terms, the final total, payment and saved confirmations.
- Questions on warranty and defectsBasics
What you are entitled to demand when there is a defect and how to state your demand if the purchase lets you down.
- Quality termsIn depth
Warranty period, product defect, saleable condition: so you understand the contract and the seller's answers.
Ordering with delivery
For purchases on a website or from a catalogue: how to choose a seller, accept a parcel and, if necessary, withdraw from the purchase.
- Online orders in questionsBasics
Withdrawal before and after delivery, the return notice, made-to-order items and signs of risky prepayment.
- Returns step by stepBasics
How to withdraw from goods you have received without losing either days or confirmations.
- Online shopping glossaryIn depth
Distance selling, pick-up point, prepayment and other concepts from a seller's terms.
Digital purchases and subscriptions
Activation keys, in-game purchases and auto-renewing subscriptions. Their rules are largely set by the platform, so read its terms before paying and keep proof of purchase.
- Sections on digital purchasesBasics
An overview of the reference's topics, where digital purchases form a separate group.
- Five steps before payingBasics
The same check works for a key or a subscription: who is selling, on what terms, how to cancel the renewal.
- Feed of new pagesIn depth
Separate articles on subscriptions and auto-renewal will appear here as soon as they are ready.
What to read next
What this text is based on
- Russian Federation Law "On Protection of Consumer Rights"
- Rospotrebnadzor: materials for consumers
Consumer rights rules change from time to time, so before an important decision check the current version of the Russian Law on Protection of Consumer Rights and the specific seller's terms. Rules differ from country to country, so if you shop elsewhere, check the law where you buy. This reference describes general rules and does not analyse individual cases.